Storage Crofton Park Terms and Conditions of Service
These Terms and Conditions govern the provision of storage and associated removal and transport services by Storage Crofton Park to you, the customer. By making a booking, paying a deposit, using our storage facilities, or instructing us to carry out any removal or transport services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person or business who requests or receives services from Storage Crofton Park.
Services means any storage, removal, packing, loading, unloading, handling, transport, collection, delivery, or other related services provided by Storage Crofton Park.
Goods means the items that you ask us to handle, transport, or store.
Storage Facility means any premises used by Storage Crofton Park for the storage of goods.
Agreement means the contract formed between you and Storage Crofton Park incorporating these Terms and Conditions and any written quotation or booking confirmation.
2. Scope of Services
Storage Crofton Park provides storage services and associated removal and transport services. Specific details of the services, including any packing, dismantling, reassembly, or access requirements, will be set out in your quotation or booking confirmation. Any services not expressly agreed in writing are excluded.
3. Quotations
All quotations are issued subject to these Terms and Conditions. Quotations are normally based on the information you provide, including the quantity and nature of goods, property access, floors or levels, parking availability, and any special handling requirements. If this information is incomplete or inaccurate, we may revise or withdraw the quotation.
Unless otherwise stated, quotations are valid for a limited time from the date of issue and may be revised in the event of changes to labour costs, fuel costs, or other operating expenses.
4. Booking Process
4.1 To make a booking, you must confirm acceptance of our quotation or otherwise request services to be scheduled. We may require written confirmation of your instructions.
4.2 Your booking is not confirmed until we have formally accepted it and, where required, received any deposit or advance payment. We reserve the right to decline any booking at our discretion.
4.3 You are responsible for providing accurate information during the booking process, including addresses, contact details, approximate volume of goods, special items, access restrictions, and timing requirements. If important information is omitted or incorrect, we may adjust the price, reschedule, or cancel the booking.
4.4 If your requirements change after booking, you must inform us as soon as possible. Any changes are subject to availability and may result in additional charges.
5. Access and Customer Responsibilities
5.1 You must ensure suitable access to the property and, where applicable, to the Storage Facility. This includes arranging necessary parking, permits, and permissions, as well as ensuring safe access for our staff and vehicles.
5.2 You are responsible for preparing the goods for collection or removal, unless we have specifically agreed to provide packing services. Breakable or delicate items should be properly packed and labelled.
5.3 You must be present, or have an authorised representative present, at collection and delivery locations to provide instructions, confirm inventories where applicable, and check the property at the end of the service.
5.4 You agree not to obstruct our staff, and to ensure that children, pets, and other persons are kept clear of working areas for safety reasons.
6. Payments and Charges
6.1 Unless otherwise agreed in writing, payment terms are as follows.
a. For removal or transport services, a deposit may be required at the time of booking, with the balance payable on or before the day of service.
b. For storage services, initial charges may be payable in advance, with ongoing storage charges billed in accordance with our standard billing cycle.
6.2 We accept payment by methods notified to you during the booking process. You are responsible for ensuring that payments are made on time and in cleared funds.
6.3 If payment is not received by the due date, we may charge interest on overdue sums at a reasonable rate, suspend services, restrict access to stored goods, or exercise a lien over the goods until all amounts owed, including any storage, administration, and legal costs, are paid in full.
6.4 Prices stated in quotations or communications may be exclusive of any applicable taxes or other charges unless explicitly stated. Any such taxes or charges will be added to your invoice as required by law.
7. Cancellations and Postponements
7.1 You may cancel or postpone your booking by giving us notice. The level of any cancellation or postponement charge will depend on the amount of notice given before the scheduled service date.
7.2 If you cancel or postpone with sufficient notice, as defined in your quotation or booking confirmation, you may not incur a charge other than any non-refundable costs we have already incurred on your behalf.
7.3 If you cancel or postpone with short notice, we may charge a percentage of the quoted price or a reasonable fixed fee to cover lost time, planning, and administrative costs.
7.4 We reserve the right to cancel or rearrange services due to circumstances beyond our reasonable control, including but not limited to severe weather, road closures, staff illness, safety concerns, or problems at the storage facility. In such cases, we will aim to reschedule as soon as reasonably possible and will not be liable for any indirect or consequential losses arising from the rearrangement.
8. Use of Storage Facilities
8.1 Storage space is allocated at our discretion within the Storage Facility. We may move your goods within the facility for operational or safety reasons, provided that this does not materially affect your ability to access your goods where access has been agreed.
8.2 You must not store goods that are perishable, dangerous, illegal, or otherwise prohibited under these Terms and Conditions. We reserve the right to refuse storage of any goods that we reasonably consider unsuitable.
8.3 Access to stored goods is by prior arrangement during our normal operating hours or as otherwise agreed. We may charge a fee for additional or out-of-hours access. Identification and appropriate security checks may be required before access is granted.
8.4 You are responsible for checking your goods upon placing them into storage and when removing them from storage. Any concerns about the condition of goods must be raised with us promptly.
9. Excluded and Prohibited Items
9.1 You must not submit for removal, transport, or storage any of the following items.
a. Explosives, firearms, weapons, ammunition, or similar items.
b. Flammable, hazardous, or toxic substances, including gas bottles, paints, solvents, chemicals, and fuels.
d. Living plants or animals, or any perishable goods requiring specific environmental conditions.
e. Illegal goods, stolen goods, or items involved in any unlawful activity.
9.2 If you submit prohibited items without our knowledge and we discover them, we may remove, dispose of, or destroy such items without notice, and you will be responsible for any related costs, fines, or damages.
10. Waste and Disposal Regulations
10.1 Storage Crofton Park is not a general waste carrier or disposal contractor. We do not accept household refuse, construction rubble, or other waste materials for storage or transport, unless expressly agreed in writing in compliance with waste regulations.
10.2 Any disposal of unwanted items by us will be carried out in accordance with applicable waste regulations. Additional charges may apply for collection, transport, and disposal at licensed facilities.
10.3 You are responsible for ensuring that any items presented to us for removal or storage are not contaminated with hazardous waste. If we suspect contamination, we may refuse to handle the items or arrange for specialist disposal at your expense.
10.4 You must not leave waste or unwanted items in or around the Storage Facility. Any unauthorised dumping or abandonment of items may result in charges for clearance, cleaning, and lawful disposal.
11. Liability and Limitations
11.1 We will take reasonable care of your goods while they are in our custody and control. However, our liability is subject to the limitations set out in this section.
11.2 We will not be liable for loss or damage arising from any of the following.
a. Your failure to adequately pack, protect, or label goods, unless we have agreed to provide packing services.
b. Inherent defects, natural deterioration, or fragility of goods.
c. Wear and tear, gradual deterioration, atmospheric or climatic conditions.
d. Loss or damage to items of exceptional or special value that you failed to notify to us in advance.
e. Loss or damage arising from your failure to comply with these Terms and Conditions.
11.3 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable amount proportionate to the value of the goods directly affected, subject to any specific limits set out in your quotation or booking confirmation.
11.4 We will not be liable for any indirect or consequential loss, including loss of profit, loss of use, loss of business, or emotional distress.
11.5 You are responsible for arranging any additional insurance cover for goods if you require protection beyond the limitations set out in this Agreement.
12. Claims and Notification of Loss or Damage
12.1 You must inspect your goods as soon as reasonably possible after completion of the services or when taking goods out of storage.
12.2 Any apparent loss or damage must be notified to us in writing within a reasonable period from the date of delivery or removal from storage. Failure to notify us within a reasonable time may prejudice our ability to investigate the claim and may affect your entitlement to compensation.
12.3 We reserve the right to inspect any allegedly damaged goods and to require reasonable evidence of value and condition.
13. Customer Warranties and Indemnities
13.1 You warrant that.
a. You are the owner of the goods or are authorised by the owner to enter into this Agreement.
b. The goods do not contain any prohibited items and comply with all relevant laws and regulations.
c. Information you supply to us is accurate and complete.
13.2 You agree to indemnify us against all costs, claims, damages, and expenses arising from your breach of these warranties or any other provision of these Terms and Conditions, including any claims by third parties.
14. Termination of Storage
14.1 Either party may terminate storage services by giving reasonable notice in writing in accordance with the notice period stated in your agreement or our standard terms.
14.2 Upon termination, you must remove all goods from the Storage Facility and settle all outstanding charges. If you fail to do so, we may continue to charge for storage and, after giving appropriate notice as required by law, may sell or dispose of the goods to recover unpaid charges and reasonable costs.
15. Data Protection and Privacy
15.1 We collect and use your personal information to manage your booking, provide services, administer payments, and comply with legal obligations. We may retain records of our dealings with you for a reasonable period.
15.2 Your information will be kept secure and will not be sold to third parties. It may be shared with service providers or insurers where necessary to deliver the services or manage claims, and with authorities where required by law.
16. Force Majeure
16.1 We will not be liable for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to extreme weather, natural disasters, accidents, lock-outs, strikes, transport disruptions, or government restrictions.
16.2 If a force majeure event occurs, we will notify you as soon as reasonably practicable and will use reasonable efforts to resume services as soon as circumstances allow.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 You and Storage Crofton Park agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. General Provisions
18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18.2 No failure or delay by Storage Crofton Park in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
18.3 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and Storage Crofton Park in relation to the services and supersede any prior understandings or agreements.
18.4 We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking, unless changes are required by law or regulation.
