Service Terms and Conditions for Croftonpark Storage

These Service Terms and Conditions set out the basis on which Croftonpark Storage provides storage services to customers in the UK. By making a booking, paying a deposit, or using the storage facility, you agree to be bound by these terms. Please read them carefully before placing a reservation or moving items into storage. These terms are intended to be fair, clear, and consistent with applicable UK law, while protecting both the customer and the provider throughout the storage period.

In these terms, references to “we”, “us”, and “our” mean Croftonpark Storage. References to “you” and “your” mean the customer, the account holder, or any person authorised to act on the customer’s behalf. The storage agreement begins when a booking is accepted and continues until the storage unit is vacated, all charges are settled, and the agreement is lawfully ended.

These terms apply to all forms of self storage services, short-term and long-term storage arrangements, and related optional services where available. They should be read together with any booking confirmation, inventory details, unit allocation, or written notices issued by us. If there is any inconsistency between these terms and a written service agreement signed by both parties, the written service agreement will take precedence to the extent of the inconsistency.

1. Booking Process

A booking for Croftonpark storage may be made through our approved reservation process and is subject to availability. A reservation does not guarantee a specific unit unless explicitly confirmed in writing. We may request information to verify your identity, assess the type of items to be stored, and ensure that the selected unit is suitable for your needs. You must provide accurate, complete, and up-to-date information at all times.

When you submit a booking, you confirm that you are legally entitled to store the items and that you are either the owner of the goods or authorised to act for the owner. You also confirm that the goods are lawful, safe to store, and suitable for the storage environment. We reserve the right to decline any booking where the items appear unsuitable, prohibited, hazardous, unlawful, or likely to cause damage, nuisance, or risk to people or property.

Once a booking is accepted, you will receive confirmation of the unit size, the storage start date, the charges, and any deposit or advance payment requirements. The booking becomes binding when we confirm acceptance and, where applicable, when payment is successfully processed. Access to the unit will only be granted once the required documentation has been completed and any verification procedures have been satisfied.

2. Payment Terms

All charges for storage at Croftonpark Storage must be paid in accordance with the pricing schedule provided at the time of booking or as later notified in writing. Fees may include storage rent, administration charges, optional service fees, deposits, insurance-related costs where applicable, and any other charges clearly disclosed before or during the agreement. Unless otherwise stated, all prices are payable in pounds sterling and are inclusive or exclusive of VAT according to the applicable tax treatment.

Payments are due in advance unless we agree otherwise in writing. If any payment is declined, reversed, delayed, or not received on time, we may suspend access to the unit, apply reasonable late payment charges where lawful, and treat the account as overdue. Continued non-payment may lead to termination of the agreement and the exercise of our rights in relation to unpaid goods, subject always to applicable law and any required notice periods.

We may review our charges from time to time. Any price changes will be communicated in advance where reasonably practicable and will take effect from the date specified in the notice. If you continue to use the service after a notified change becomes effective, you will be deemed to have accepted the revised charges. Payments made by card, bank transfer, or any permitted method are subject to verification and processing by the relevant financial institution.

3. Cancellations, Termination, and Changes

You may cancel a booking before the storage start date, subject to any non-refundable reservation fees that were clearly stated at the time of booking. If the agreement has already started, you may end the storage arrangement by giving us the required notice period stated in your agreement or booking confirmation. Unless otherwise agreed, charges will continue until the end of the notice period and until the unit has been cleared, inspected, and returned to us in an acceptable condition.

We may terminate or suspend the agreement with immediate effect if you breach these terms, provide false information, fail to pay amounts due, store prohibited items, create a safety risk, or use the premises in a manner that is unlawful or disruptive. In less urgent cases, we may provide notice and a reasonable opportunity to remedy the breach where appropriate. Termination does not remove your obligation to pay outstanding sums or remove all goods promptly.

If you wish to change your Croftonpark Storage unit, extend the storage period, or reduce the space used, we will consider the request subject to availability and operational requirements. Any change is effective only once confirmed by us. Moving items between units, upgrading, downgrading, or altering access arrangements may result in revised charges or updated terms. We encourage customers to check the confirmation carefully to ensure that the correct unit and dates are recorded.

4. Customer Responsibilities and Use of the Unit

You must keep the storage unit locked, secure, and used only for lawful storage purposes. You are responsible for supplying any lock, packaging, coverings, or other materials required for safe storage unless we agree to provide them. You must not store items in a way that causes damage to the unit, obstructs access, or creates hazards for other users. The unit must not be used as living accommodation, a business premises open to the public, or for any activity requiring special licensing unless expressly approved in writing.

You must ensure that your items are packed appropriately for storage and that fragile, valuable, or delicate goods are suitably protected. Certain items may be vulnerable to temperature, humidity, or movement, and we do not guarantee that the environment will be suitable for every type of property. It is your responsibility to assess whether items should be insured, wrapped, palletised, or otherwise prepared before being stored.

Prohibited items include, without limitation, illegal goods, stolen goods, firearms or ammunition, explosives, flammable materials, toxic substances, perishable food, live animals, and any item that may attract pests, cause contamination, or create a risk to health and safety. We may update the list of prohibited items if required by law, insurer requirements, or operational necessity. If prohibited items are discovered, we may remove, isolate, report, or dispose of them as permitted by law.

5. Liability and Insurance

We will take reasonable care in providing storage services, but our liability is limited to the extent permitted by UK law. We do not accept responsibility for loss or damage caused by events beyond our reasonable control, including but not limited to fire, flood, theft, vandalism, power failure, extreme weather, civil disturbance, or actions of third parties, unless such loss is caused directly by our negligence or wilful misconduct. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

You remain responsible for insuring your items at an appropriate level for their full replacement value. Unless we expressly agree otherwise in writing, any insurance arrangement offered in connection with the service is supplementary and does not make us an insurer of your goods. You should carefully assess the level of cover needed, taking into account the type, value, and condition of the items placed into storage. Claims for loss or damage must be notified to us promptly and accompanied by reasonable supporting information.

We are not liable for indirect, consequential, or economic losses such as loss of profit, loss of business, loss of opportunity, or loss of goodwill, except where such exclusion is not permitted by law. Where we are found liable for a claim, our liability will be limited to the lower of the proven loss or any applicable contractual limit stated in the service agreement, unless a greater amount is required by statute. Any claim must be brought within a reasonable period and in accordance with applicable limitation rules.

6. Waste Regulations and Environmental Compliance

You must comply with all applicable waste laws and environmental rules when using Croftonpark Storage. The premises are not a waste disposal site, and you must not leave rubbish, unwanted goods, packaging waste, liquids, chemicals, batteries, gas cylinders, electrical waste, or contaminated materials in or around the unit unless we have expressly agreed to handle such items in a lawful manner. Any waste generated by packing, unpacking, or moving items remains your responsibility unless otherwise stated in writing.

If you need to dispose of unwanted items, you must arrange lawful disposal through an appropriate service. Leaving waste behind at the end of the agreement may result in cleaning fees, waste removal fees, environmental charges, or other reasonable costs incurred by us. You are responsible for any penalties, claims, or losses arising from your failure to comply with waste regulations, including where waste is incorrectly identified, stored, or abandoned on site.

We reserve the right to inspect items where there is a reasonable concern about contamination, leakage, pests, fire risk, or unlawful disposal. If any item presents an environmental hazard or a risk of pollution, we may take steps to contain or remove the item and notify the relevant authorities where required. You must cooperate fully with any lawful request relating to inspection, segregation, or removal of waste-related materials.

7. Access, Security, and Site Rules

You may access your unit only during the published access hours or any alternative arrangement confirmed in writing. Access may be temporarily restricted for maintenance, safety, emergencies, or other operational reasons. We will use reasonable efforts to minimise disruption, but we do not guarantee uninterrupted access at all times. You must comply with all site rules, security procedures, and identification checks that may be reasonably required for the safety of the facility and its users.

For security reasons, we may use CCTV, alarms, locks, access controls, or other monitoring systems. You must not interfere with security equipment or permit unauthorised persons to enter the premises. If you suspect unauthorised access, theft, fire, water ingress, or any other incident affecting your unit, you must notify us as soon as reasonably possible. We may also notify emergency services or relevant authorities where necessary.

You are responsible for ensuring that your goods are removed before the agreement ends. If items remain after termination or expiry, we may take lawful steps to deal with them, including retention, storage, sale, or disposal where permitted by contract and by law. Any proceeds of sale may be applied first to outstanding charges, costs, and expenses, with any balance handled in accordance with legal requirements.

8. Data, Notices, and General Legal Terms

Any personal data provided to us in connection with Croftonpark Storage services will be handled in accordance with applicable data protection law and our privacy practices, as updated from time to time. We may use your information for account administration, security, legal compliance, payment processing, and communication about the service. By entering into the agreement, you consent to us contacting you using the details you have provided for service-related matters.

Any notice under these terms must be given in writing unless we agree a different method. Notices may be delivered by post, email, or another recorded method if permitted. A notice is deemed received in accordance with ordinary UK business practice, allowing for reasonable delivery times. You must tell us promptly if your contact details change so that we can keep our records accurate and communications effective.

If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect. No waiver of any breach will be treated as a waiver of any later breach. We may assign or transfer our rights and obligations under these terms where lawful, but you may not assign your rights without our prior written consent. These terms form the complete agreement between the parties unless supplemented by a written variation signed by both sides.

9. Governing Law and Jurisdiction

These Service Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. If you are resident elsewhere in the UK, your statutory consumer rights will not be affected where such rights apply and cannot be excluded by contract. The parties agree that the courts of England and Wales shall have jurisdiction, except where a different forum is required by mandatory law.

Nothing in these terms is intended to remove or limit rights that cannot lawfully be excluded under the Consumer Rights Act 2015, the Unfair Contract Terms Act 1977, or other applicable legislation. Where the law implies terms into this agreement, those terms will apply to the extent required. These conditions are designed to operate fairly and transparently, with the aim of supporting a reliable and professional storage relationship.

By continuing to use storage at Croftonpark Storage, you confirm that you have read, understood, and agreed to these terms. You should retain a copy for your records and refer to the current version whenever you make a booking, renew your agreement, or change the items stored. We may update these terms from time to time, and the latest version will apply from the date it is issued unless otherwise stated.